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Appointment Policy
We do not offer refunds on services rendered
or products purchased.
Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person and sometimes even from treatment to treatment.
It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed – not for a specific result.
However, we always strive to achieve the absolute
best result that we can for you.
We require a credit card to be on file when you book your appointments. Cards are securely stored in your patient portal. This credit card will not be charged unless you cancel or no-show for your appointment.
We have a 24-hour cancellation policy – A minimum of $50 fee will be assessed to your credit card if you do not give us a 24-hour notice. If you need to reschedule or cancel any of your appointments, please give us a call at (803) 547-6800 a minimum of 24 hours prior to your appointment and one of our coordinators will be happy to reschedule you. We value you as a patient and the appointment time that we have set aside for you is very important to all of our team members at Legacy Health & Wellness ~ Time booked for your treatment is reserved especially for you.
We do our best to meet your scheduling needs and request that you respectfully adhere to our cancellation policy. We understand that unplanned circumstances can occur, and you may need to cancel or reschedule your appointment; please understand that without giving us enough notice, we miss the opportunity to fill that appointment time, and patients on our waiting list miss the opportunity to receive services. Failure to cancel or reschedule, with less than a 24-hour notice will result in a minimum of a $50.00 cancellation fee.
We appreciate your understanding. Please contact our office at (803) 547-6800 we are happy to answer any questions.